Billing & Invoicing Policies

Effective Date: April 14, 2025
Last Updated: April 14, 2025

  1. Billing Schedule
    Invoices are generated weekly (every Friday) for all completed trips from the previous Monday through Sunday. Clients with special arrangements (monthly billing, etc.) will be billed accordingly as agreed in contract terms.
  2. Payment Terms
    Standard Payment Terms: Net 15 (payment due within 15 days of invoice date).     Late payments are subject to a 2% monthly late fee unless prior arrangements are made. Acceptable payment methods: ACH, credit/debit card, business checks.
  3. Invoice Format
    Each invoice will include:

    1. Invoice number and date
    2. Client or facility name
    3. Date and time of transport
    4. Passenger name (if applicable)
    5. Pickup & drop-off addresses
    6. Type of service (Wheelchair, Ambulatory, etc.)
    7. Mileage (if applicable)
    8. Rate per trip/mile
    9. Total charges
    10. Applicable taxes or fees
  4. Trip Documentation
    All trips are logged and verified via MediCarriers’ dispatch software.     Trip details (arrival times, mileage, no-shows) are recorded and available upon request. Digital signatures and driver notes may be attached to invoices when required.
  5. No-Show & Late Cancellation Policy
    No-shows are billed at 75% of the trip fare unless canceled within the appropriate window.     Cancellations made less than 2 hours prior to scheduled pickup may incur a late cancellation fee of $25 or a percentage of the trip cost.
  6. Disputes
    Clients must report any discrepancies or disputes within 7 days of receiving the invoice.     Adjustments will be reviewed and issued in the next billing cycle, if approved.
  7. Third-Party Billing
    For clients using Medicaid brokers or third-party payers, MediCarriers will submit documentation as required per broker contracts.     MediCarriers reserves the right to bill clients directly if trips are denied or rejected by the broker.
  8. Custom Billing Arrangements
    Long-term care facilities, schools, or corporate accounts may request customized invoicing formats or schedules.     Please contact our billing department to set up special arrangements

Contact Us
If you have questions or concerns regarding this Policy, please contact us:

MediCarriers
Email: [email protected]
Phone: 405-860-6334
Website: https://www.medicarriers.com